Frequently Asked Questions | netTALK.com, INC.

What is the TK6000?

netTALK's TK6000 provides unlimited local and long distance calling throughout the U.S. and Canada. Plug your high-speed Internet and existing home phone into the TK6000 and call anywhere in the US and Canada. We provide free directory assistance (411) and many other features that your traditional phone company can provide but without those monthly fees!

What are the features of the TK6000?

Learn about the features of netTALK's TK6000.

Do I need to leave my computer on to use the TK6000?

No, the beauty of netTALK's TK6000 patent pending technology is that it is designed to work with or without a computer. If the TK6000 is connected directly to a router, this saves you from having to leave your computer turned on to make and receive calls. If you are on the go, or don't have access to a router, then you can utilize a computer's internet connection via a USB port. Best of both worlds!

Does netTALK sell customer data to marketing companies?

Absolutely not! We don't load spyware onto your computer and your data will never be sold to 3rd party marketing firms.

How does the TK6000 compare with its competitors?

Please see TK6000 vs. competition

How does the TK6000 work?

Make sure you have a high-speed Internet connection (cable, DSL or fiber-optic) and a traditional home phone.

Do I need to use a clumsy headset?

TK6000 works with your existing traditional home phone. Just plug it in, and enjoy high quality voice.

Can I call anywhere in the US and Canada for free?

TK6000 allows you to make local and long-distance calls within the US and Canada for free.

Can I call Internationally?

Yes, we have competitive international rates. Just buy prepaid credits from your customer account manager and you are ready to go.

Do I need to call another TK6000 for the call to be free?

No. The TK6000 lets you call anywhere in the US and Canada for free. Calls from one TK6000 to another TK6000, no matter where in the world, are always free.

How do I get a phone number?

When you order your TK6000, you will be assigned a U.S. phone number in your local area if available. You can also pick a new phone number in the customer account manager.

Can I keep my current phone number?

Not yet, porting should be available sometime in the near future.

Is there a charge for directory assistance (411)?

No, 411 directory assistance is completely free!

Do you support 911 calls?

Yes, the TK6000 provides E911 service where supported. You must enter and keep your address updated in the Online Customer Account Manager.

Will I have a hard time setting up the TK6000?

The TK6000 is pure plug-n-play! Most customers are making calls in less than a few minutes. Just plug in your existing home phones and connect to your high speed internet connection and you are ready to go.

How much does the TK6000 cost?

The TK6000 provides free local and long distance for $99 throughout the US and Canada for life*, including a 30 day money back guarantee. (*Lifetime service available for a limited time only.)

Where can I purchase a TK6000?

TK6000 is available for purchase by calling 1-800-987-2262. For offers not available in stores, please visit the As Seen On TV Network at www.tk6000.com. You'll also see us in most retail stores quite soon!

Does the TK6000 support faxing?

Yes you can use a fax machine. If you are keeping a land line just for your fax, get rid of it!

What is the maximum amount of minutes per month that can be used?

The netTALK's services must be used under normal calling circumstances and can not be abused utilizing call centers or any sort of commercial purpose.

Is the TK6000 a portable device that can travel with you anywhere in the world?

Yes, the TK6000 is a pocket sized device and can be used anywhere there is a high-speed Internet connection. Calls to other netTALK customers are always free. Calls from anywhere in the world to US or Canadian numbers are always free as well. International plans can be bought on a prepaid basis.

Can I use a computer if I want to?

Of course you can! Just connect the TK6000 to the USB port on your computer with the supplied USB cable and your ready to go.